Our Story
Back in 2010, Chris Carswell and Karl Tulloch had a vision. To build a home and business maintenance company that did things right; to put the customer at the heart of everything they did.
That meant speaking in plain English, not leaving muddy footprints on carpets, and triple-checking every screw and joint.
This is us in short - Rightio; we do things right. And we wanted to be the UK’s number 1 maintenance & emergency services provider.
Dedication was key, and we knew it wouldn’t be an easy journey.
But it would be an incredible one. We kept the phone in touching distance at all times, and within 3 years, we had created a nationwide network of excellence, with an almost unbelievable surge in turnover, staff and office space.
We’re not resting on our laurels though. To this day, that passion to be the best remains just as important. We know an exciting future lies ahead.
We just need people like you to make it happen!
Our Values
To reflect our thinking, we narrowed it down to 4 core values we want to reflect through the business.
Be the best that you can be
If a job’s worth doing, it’s worth doing properly. We understand that every household is a priority, and there is no job too small. From the moment we answer the phone, until our engineer waves goodbye, we aim to deliver fast, high-quality, professional service without cutting corners.
Take responsibility
If it is to be, it’s down to me. Rightio is more than a workplace, Rightio is a family. We understand that individual effort helps us grow, and we don’t shy away from undertaking challenging tasks when we face them. We share our ideas, and own them, helping to drive change within the company.
At Rightio, we are not afraid of mistakes, we are afraid of not acknowledging them, and failing to learn from them.
Be professional
What we do, we do well. We are all about peace of mind. For Rightio every household is a priority, and is guaranteed a fast, high-quality, professional service. Our engineers take pride in their work and years of experience, never cutting corners.
Rightio believes in putting the customer at the heart of everything we do. We come to work every day, knowing that we can make a change to this world, and bring the smile back on a worried face. Whether we install a new boiler, stop a leak, or help you get back into your house when you forgot the key, we remain dedicated, local and compassionate, just like it should be.
Be empathetic
Treat people how you want to be treated. Unexpected breakdowns inevitably cause stress, and being a first point of contact, we understand just how important it is to receive compassion and reassurance.
We always listen carefully, and try to offer the best possible service or resolution, both on site and via the phone. There is nothing more important to us than our customers’ happiness and peace of mind, and we are happy to pick up the phone and help, 365 days a year.
What our customers say about us
Mr Harragan
Everything about the process worked flawlessly. From the initial call to the office, through to the appointment and the engineer's work to fix the problem. Couldn't want any thing better and would highly recommend.
Nigel
My wife Deb, was very satisfied with the standard of work supplied. Also the Proffessional way that your engineer carried out his work, and the manner in which he conducted himself. Kind Regards Mark & Deb Aimes.
Christopher Biggs
Great service at short notice and the guy Thomas was very understanding with the lady who needed her shower replacing as she is sight impaired helped her by doing all the calls so thanks from me and a very happy old lady.
Deborah
The engineer was polite, he worked solidly throughout his time with us. If he needed to know something he was willing to ask.
Commercial or household emergency? Burst pipes, blocked drains, no heating, gas boiler breakdowns, blown fuses or locked out of the property? Rightio can help with this, and much more. From one-off emergency jobs to extended commercial partnerships - our highly qualified engineers are available to attend 365 days a year.
Here at Rightio we believe in doing things right. All our engineers are professionally vetted, with top qualifications, and over 5 years of experience in their field. We offer a nationwide, premium quality service but we know it’s the local touch that matters. That’s why every engineer we send will be local to you - guaranteeing a fast, reliable service, whenever you need it.
What makes us stand out?
1. We've built our own identity, and we know who we are.
We're #DoingItRightio, and following our values - being the best we can be, taking responsibility and remaining professional and empathetic. These are not just corporate slogans - we asked our staff what they thought was the key to a successful team and company. Then we put it in practice.
2. We're honest and open
We know the value of quality work and extensive expertise, and we won't try to buy your attention with cheap marketing offers. All our engineers are expertly vetted, highly qualified and with over 5 years’ of industry experience. They take pride in their work, and we’re proud of employing them. That’s why our work comes with a year’s guarantee, and we’re not afraid to admit if we’ve made a mistake – it happens to the best of us. But it is our dedication to addressing and rectifying every issue that sets us apart.
3. We continue to innovate and share with you
We have been around for over 9 years but we’re not stuck in time. Our teams continue to brainstorm ideas, and review our processes to ensure we deliver contemporary services and solutions. We have recently introduced our EMS engineer app, proudly joining the paperless and cash-less movement. Our Care Club members can benefit from Live Chat and dedicated online portal, helping them find answers to common questions 365 days per year. And don’t forget to our social channels - Facebook, Twitter, LinkedIn for our latest helpful tips, company updates, or job vacancies. Have something to share with us #DoingItRightio is the hashtag you need.
Read our blog and you can get some useful tips from cleaning your oven and DIY home improvements to explaining what a combi-boiler is and preparing for the new season.
View our best selling boilers and most popular care plans and services, money saving deals and special offers.
Click the links to be taken to your place of interest.
About our engineers:
When you book Rightio Engineers for your house maintenance you choose carefully-vetted professionals with a range of qualifications, and up-do-date skillset supported by regular in-house training.
Our vetting process includes:
- Minimum of 5 years’ proven experience
- Technical Interview & Test with at least 90% Pass Rate
- ACS, C&G, NVQ, NICEIC Qualification Certificates
- Gas Safe Cards
- Public Liability Insurance
- Driver’s License
- Asbestos Awareness
- Health & Safety
- DBS
Once successful, all the selected candidates complete Rightio’s Induction:
- Further testing and training
- Use of PDA/Tablet system
- Live Boiler Breakdown Scenario Training
- Customer Service skills
Who we’ve worked with:
